Before closing the facility, in addition to being Highest Rated Overall in Columbus, OH, CRC was also rated highest for Personnel, Facility and
Value among the Top Rated facilities.
Impulse Survey of Focus Facilities
It was a terrific event. Your team headed by Will and Dina were outstanding and extremely helpful. The clients raved about your team as well. I'll be in touch in regard to future events.
Once again, CRC amazed me. Whilst I know we struggled with one of the recruits, you managed to pull the rabbit out of the hat and get an alternative recruit with 24 hours’ notice. Pretty much every respondent I talked to over the 2 days was super articulate and incredibly helpful to the project. Of course I expect nothing less from CRC, but I am always blown away when it happens. Thank you for your attention to detail in the weeks running up to the study. Thanks for responding to my requests in super-fast timing and full pulling such a great group of respondents together. The fact that you did this was amazing.
The facility is fantastic and run to the most amazing standard. And these panelists are exactly what we need for this study. Thank you to you and the team for once again rising to the challenge. Please let them know how appreciative we are.
I am a very happy client! Everything was great. I was pleased with the recruiting and the service was fantastic!
I couldn’t be happier. My two primary clients were with me the last two days. They were bragging on what great respondents we’ve had. Again, [the project manager at CRC] and the respondents have been unrivaled. All credit to you and your team!
Response is quick, team is helpful, good show rates. Can't think of anything that needs improved!
We love you guys! Totally flexible, helpful, and professional. Thank you.
Great time here at CRC! Recruiting awesome. Thanks for making me feel special.
We have never been let down by your team. Whether we need children, parents, grandparents or teachers, time and time again, we're thrilled. Not only are we happy with the recruiting, facility, analysis, and report but also the expert moderating and consulting as well. Once again, THANKS!
Best. facility. experience. ever!
CRC is one of the top focus group facilities I've used across the country. I've never seen such attention to detail, such as the question “Do you want us to shred any materials left on the easels?" Staff members were instantly responsive. Recruiting was exactly what I requested. This was an outstanding experience! Thank you.
Your team bent over backwards to accommodate a lightening-speed recruit that became a moving target for changes, so we really appreciate the flexibility and hard work.
Thank you so much for delivering a top-notch facility experience to our research and client team. Your facility is fantastic and we were very comfortable in the space. The biggest plus ever were the recruits!!! Each recruit was outstanding. Thank you so much for working with us on our budget and accommodating us in general.
This is an extremely difficult recruit among a sometimes problematic demographic. I was very impressed with the perseverance of the recruiting and PM staff in maintaining a high level of enthusiasm over the 2.5-3 weeks it took to complete this assignment. Johnny was a fantastic PM - very timely reports and open to input and suggestions. A real professional!
I was SUPER impressed with your communication, the cleanliness and accuracy of your grids, and the precision of the recruit. I have been in the business for over 15 years, and it is very rare to work with a facility and project manager that runs things this smoothly. Thank you!! We will be back, and I will tell all my field manager friends about you too.
I must say...we have had EXCELLENT respondents. Only 2 were a bit difficult to get thorough answers, but even those two were not what I consider "duds" that I sometimes run into when doing consumer research. These respondents have been amazing! I appreciate all the recruiting and logistics help!